Responding to review is a great way to learn from and build goodwill with one of your most vocal customers. Customer feedback is nowadays an indicator or performance in many companies.
Did you know? 85% of consumers read online reviews before buying a products or service online.
Social media allows businesses to respond publicly and privately to user reviews.
However, contacting reviewers should be approached with care; internet messaging is a blunt tool and sometimes good intentions come across badly. We've put together a strong approach that helps you retain your clients and build strong relationships with them.
We offer to manage your online reviews and more generally your public relations 2.0
- We monitor the publication of new reviews on your profile
- We are committed to producing a targeted response to each of your clients review within 72 hours